Cookies Policy

This Cookies Policy explains how Postcode Lottery Casino uses cookies and related browser technologies to support core site functions, improve performance, and tailor your experience. It describes the types of cookies you may encounter, how they work, and how you can manage your settings. The wording below focuses on practical information about browsing behaviour, session handling, analytics, preferences, and device recognition.

What cookies are

Cookies are small pieces of text stored by your browser on your device when you visit a website. They help a website remember information about your visit for a short time or across visits. Modern browsers also offer additional local storage mechanisms such as localStorage, sessionStorage, and IndexedDB which serve similar purposes of keeping data on your device.

Why cookies are used on Postcode Lottery Casino

Cookies and browser storage help Postcode Lottery Casino:

• Keep you logged in and preserve choices you make while using the site.
• Remember your language and display preferences so the site feels familiar each visit.
• Measure site performance so pages load faster and identify technical problems.
• Produce aggregated analytics that guide product improvements and prioritise features.
• Support security checks that protect your account and Postcode Lottery Casino’s platform.
• Enable lawful third-party functionality, such as payment processing, analytics and customer support tools.

Types of cookies and similar technologies

Essential cookies

Essential cookies enable core functionality of Postcode Lottery Casino and are required for the site to work correctly. They include items such as session identifiers, security tokens and cookie settings that are necessary to:

• Maintain secure logins and session continuity.
• Prevent cross-site request forgery and ensure integrity of form submissions.
• Process payments or subscription updates when required.

These cookies are always active because disabling them will affect basic services.

Session cookies

Session cookies exist only while your browser is open. They provide short-term state such as:

• Your authenticated session after logging in.
• Temporary form inputs during a single visit.
• Single-session security checks.

They are deleted when you close your browser unless you choose a remember me or similar option.

Persistent cookies

Persistent cookies remain on your device after the browser is closed and help with:

• Remembering preference settings.
• Keeping users signed in across visits when you opt in.
• Storing non-sensitive preferences so pages load with your last used settings.

Each persistent cookie has an expiry date. Typical durations range from a few days to multiple years depending on the cookie’s purpose.

Functional cookies

These cookies enable enhanced features and personalization:

• Remembering your preferred display options and notification settings.
• Storing choices for quick checkout or simplified ticket management.
• Supporting live chat and in-app help tools to recall context across visits.

Functional cookies do not track your activity across unrelated sites.

Analytics and performance cookies

Analytics cookies collect aggregated information about how visitors use Postcode Lottery Casino so we can improve page layouts, loading times and feature performance. These cookies:

• Aggregate page visits, load speeds and error rates.
• Help prioritise fixes and optimisations that benefit most users.
• Are used in anonymised or pseudonymised form to protect individual identity.

Common analytics technologies may include industry-standard tools; data is typically stored and reported in aggregated form.

Preference and language settings

Preference cookies store choices such as language selection, regional settings and accessibility options so the interface reflects your needs without repeat configuration each visit.

Login and session continuity

Remember me and persistent session cookies let you stay signed in between visits when you choose to do so. For security reasons, certain account-sensitive actions will require re-authentication even when a persistent session exists. If you log out, session cookies are cleared and persistent sign-in tokens are invalidated.

Device recognition

Cookies and local storage can help recognise a returning device. This speeds up logins, recovers interrupted sessions, and reduces repeated verification steps on trusted devices. Device recognition is used alongside other security checks — it does not replace required identity verification when policies demand it.

Security-related cookies

Security cookies support protections such as anti-forgery tokens, session integrity flags and temporary tokens used during identity checks. They are designed to be strictly functional and are not used for marketing.

Browser storage technologies

In addition to cookies, Postcode Lottery Casino may use:

• sessionStorage for transient session data;
• localStorage for non-sensitive preference storage across visits;
• IndexedDB for structured local data needed by advanced features.

All local storage use follows the same principles as cookies: minimal data, purpose-limited, and under user control.

Third-party integrations

Third-party cookies

Some features on Postcode Lottery Casino rely on third-party services. These services may set their own cookies for functionality or measurement. Postcode Lottery Casino does not control their practices directly; the partners’ own policies govern those cookies.

When a third party is engaged, Postcode Lottery Casino limits the information shared to what is necessary for the feature to function and prefers providers that support privacy-preserving settings, such as IP minimisation or data aggregation.

Marketing and communication preferences

Marketing cookies personalise and measure communications and campaigns where applicable. They may remember whether you have opted out of promotional messaging or which communications you previously interacted with. These cookies are only set if you provide consent where required. You can change those choices at any time via the cookie settings panel or your communication preferences in your account.

Consent, controls and choices

Cookie consent management

On first visit, Postcode Lottery Casino presents a cookie control panel that explains categories of cookies and allows you to accept or reject optional categories. Essential cookies remain active regardless of choice because they are necessary for the service.

You can revisit and change your choices at any time by clicking the cookie settings link in the site footer or via your account privacy settings.

Browser cookie controls

Your browser provides tools to manage cookies — including blocking or deleting cookies and controlling site data. Common options are available in browser settings for Chrome, Firefox, Safari and Edge. Blocking cookies may prevent certain features from functioning.

Clearing or disabling cookies

To clear cookies, use your browser’s settings to remove site data. Clearing cookies removes most locally stored preferences and ends active sessions. If you disable cookies altogether, some parts of Postcode Lottery Casino may not work.

Site functionality impact when cookies are disabled

Disabling cookies can cause:

• Frequent sign-in prompts and loss of session continuity.
• Inability to save display preferences or progress in forms.
• Reduced functionality in help tools, fast checkout and personalised content.
• Inaccurate analytics and slower site improvements.

Essential operations such as navigation and basic content may still work, but many conveniences will be lost.

Diagnostics, performance and aggregated analytics

Technical diagnostics and performance optimisation

Cookies and browser storage are used to capture technical diagnostics in aggregated form. This information helps engineers prioritise fixes and improves average page speed and reliability. Diagnostics do not store personal content.

Aggregated analytics information

Postcode Lottery Casino uses aggregated metrics — not individual browsing records — to understand trends, measure feature adoption, and reduce server response times. Where individual identifiers are used for troubleshooting, they are retained only as long as necessary and subject to access controls.

Managing your cookie settings and help

To review or change cookie settings:

• Use the cookie settings link in the site footer or the privacy section within your account.
• Adjust preferences for analytics and marketing, or revoke consent for optional categories.
• Use your browser controls to block or delete cookies. If you need assistance with cookie settings or understanding how a choice will affect your experience, visit Postcode Lottery Casino’s Help centre or the support section on the site for step-by-step guidance.

Updates to this policy

This policy may be updated to reflect changes in technology, regulatory guidance or product functionality. Whenever changes are significant, Postcode Lottery Casino will make a clear notice available and, when required, request renewed consent for optional cookie categories.

For questions about how cookies are applied on Postcode Lottery Casino or to request further detail about specific cookies in use, consult the cookie settings panel on the site or the Help centre.