Terms & Conditions

1. Acceptance of these Terms

By registering for or using Postcode Lottery Casino you agree to these Terms & Conditions. These Terms govern your access to and use of the Platform, services, products, promotions and account features provided by Postcode Lottery Casino. If you do not accept these Terms in full you must not register for or use the Platform.

2. Who We Are and Regulatory Information

Postcode Lottery Casino is a UK-regulated subscription lottery service operating under UK Gambling Commission regulation. Our licensed operation number is 034847-R-316480-010 issued June 2013. Our registered head office address is 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom. The Platform operates subject to the Gambling Act 2005 and the rules and guidance issued by the UK Gambling Commission.

3. Eligibility

You must be 18 years of age or older to register, hold an account, and participate in draws on the Platform.
Postcode Lottery Casino services are available only to permanent residents of Great Britain. Residents of Northern Ireland, Crown Dependencies, overseas territories, and other restricted jurisdictions are not eligible.
You must provide a valid eligible Great Britain postcode to participate. Accounts linked to ineligible or unverifiable addresses will be refused or closed.
By registering you confirm that you meet these eligibility requirements and that all information you provide is accurate and complete.

4. Account Registration and Activation

To register you must complete the online sign-up process and provide personal details including full name, date of birth, email address, telephone number and a UK postcode.
KYC verification is mandatory. You will be asked to upload valid photo identification and proof of address. Age verification is part of this process.
We aim to complete verification within 24 business hours. Account activation typically occurs within 2–4 hours of successful verification. Entry into that month’s draws is subject to meeting the relevant monthly deadline.
You must keep your account information up to date. If details change you must promptly update your account and re-submit documentation where required.

5. One-Account Policy and Multi-Accounting

Only one account per person is permitted. Multiple accounts, duplicate registrations, use of false names or identities, or accounts created to obtain additional bonuses or benefits are prohibited.
If we reasonably suspect multiple accounts or collusion to gain an unfair advantage, we may suspend or close accounts and void any associated bonuses or winnings. Where fraud is suspected, we will notify the relevant authorities and cooperate with investigations.

6. Account Security and Your Responsibilities

You are responsible for keeping your account secure. Choose a strong password, do not share your login credentials, and change your password immediately if you suspect compromise.
The Platform supports biometric login where available and enforces automatic session timeouts. Despite these measures you must protect access to your account and devices.
You must notify Postcode Lottery Casino immediately of any unauthorised access or suspicious activity. We reserve the right to require password changes, freeze accounts, or take other measures for account security.

7. Prohibited Behaviour

You must not:

Use the Platform for illegal purposes or activities that facilitate crime.
Provide false, misleading, or fraudulent information during registration or at any time.
Attempt to manipulate draws, circumvent restrictions, or interfere with the Platform’s operations.
Share or transfer loyalty points, bonuses, or account balances to other users unless expressly allowed.
Use automated processes or bots to access or interact with the Platform.

Engaging in prohibited behaviour may result in suspension, forfeiture of funds, permanent account closure, and reporting to regulatory or law enforcement bodies.

8. Bonuses, Promotions and Loyalty

Postcode Lottery Casino runs promotions, welcome offers and loyalty schemes. Specific terms and eligibility are detailed with each promotion and form part of these Terms.
Welcome Offer: where applicable, new verified account holders receive a £25 bonus credit after their first successful subscription payment and KYC verification. Bonus credit is applied in the account’s My Bonuses area within 24 hours of verification.
Bonus credits for Postcode Lottery Casino do not carry wagering requirements and must be used towards ticket purchases. Bonus credits cannot be withdrawn as cash.
Bonus credits expire 90 days from issuance unless otherwise notified. Only one promotional bonus offer may be active per account at a time. Bonus stacking is not permitted.
Referral, reload, cashback and other recurring promotions have specific eligibility rules and caps. Check the specific promotion terms before participating.
Any abuse of bonuses — including creating multiple accounts, collusive play, or false claims — will result in forfeiture of bonuses and may result in account suspension or closure.

9. Deposits, Payments and Auto-Renewal

Ticket price: subscription tickets are charged at £12.50 per ticket per month unless otherwise stated for a particular promotion. You may hold up to 5 active tickets per account.
Postcode Lottery Casino accepts a range of payment methods including debit cards, credit cards, bank transfer, PayPal and mobile payment solutions. Minimum payment per transaction is £12.50. Maximums and fees vary by method.
Monthly subscriptions auto-renew. You can cancel your subscription at any time; cancellation is effective at the end of the current billing cycle.
We may refuse or reverse deposits made from unverified or restricted accounts or on suspicion of fraud or money laundering.

10. Withdrawals and Payout Processing

Prize payouts are normally made to the payment method used for ticket purchase where possible. Minimum withdrawal is £20; payout caps and limits apply in accordance with regulatory requirements.
Typical processing times: prizes under £5,000 are processed within 3–5 business days. Prizes between £5,000 and £100,000 are processed within 10 business days following any required identity re-verification. Prizes exceeding £100,000 are subject to enhanced review and are typically processed within 15 business days following anti-money laundering checks and any regulatory notifications.
No withdrawal fees are generally charged, however payment card providers or intermediary services may impose their own fees. Postcode Lottery Casino will notify you of any applicable fees.
We will require satisfactory identity verification, source-of-funds information and other checks before releasing significant payouts. Failure to satisfy these checks may delay or prevent payment.

11. Verification, Anti-Money Laundering and Responsible Payments

Postcode Lottery Casino complies with applicable anti-money laundering and counter-fraud obligations. We may request additional documentation at any time, including proof of source of funds, bank statements or other information.
Large or unusual transactions may be reported to relevant authorities as required by law. We will hold, delay or withhold payments pending satisfactory checks where necessary.

12. Responsible Gambling

Postcode Lottery Casino provides tools to help you manage play: deposit limits, weekly loss limits, session reminders, temporary time-outs and self-exclusion options. Reductions in limits take immediate effect; increases may have cooling-off periods.
Self-exclusion is available for chosen periods; once a self-exclusion is in place it will be enforced for the stated period. Postcode Lottery Casino participates in GAMSTOP, and registering with GAMSTOP will block access to Postcode Lottery Casino for the GAMSTOP period.
Information on support services is provided on our Responsible Gambling page and in account tools. If you feel your play is causing harm, please use the available tools and contact support for assistance.

13. Game Fairness and Randomness

Postcode Lottery Casino operates subscription postcode-based lottery draws rather than traditional casino games. Draw technology and processes are audited and regulated. Independent testing and regular audits are conducted to ensure draw integrity and randomness.
Draw results are generated using certified random mechanisms and are supervised in accordance with regulatory requirements. Draw procedures, audit trails and witnessing arrangements are designed to ensure fairness and transparency.

14. Technical Interruptions, Errors and Voided Play

While we use industry-standard measures to keep the Platform online and secure, interruptions, errors or technical failures may occur. Postcode Lottery Casino will use reasonable efforts to restore service and, where appropriate, make alternative arrangements for affected draws or entries.
If a technical error affects the integrity of a draw, Postcode Lottery Casino may void affected entries, cancel draws, rerun draws, or take other reasonable corrective action. We will communicate any material changes to impacted customers.

15. Suspension, Account Closure and Forfeiture

Postcode Lottery Casino may suspend, restrict or close accounts where required for compliance, security, fraud prevention, or if we reasonably suspect a breach of these Terms. When an account is closed for cause, any remaining bonus balances may be forfeited.
If your account is closed for non-fraudulent reasons you will normally be paid any eligible balance following verification and deduction of any outstanding obligations. If closure is due to fraud, money laundering or abuse, funds may be retained and reported to relevant authorities as required by law.
You may close your account by following the closure process in account settings or contacting support. Closure may involve verification procedures and forfeiture of unused promotional credits as set out in promotion terms.

16. Intellectual Property

All Platform content, logos, designs, software, materials, trade names and marks are the property of Postcode Lottery Casino or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, modify or create derivative works without prior written permission from Postcode Lottery Casino.

17. Privacy and Data Protection

We collect and process personal data to provide the service, comply with legal obligations and prevent fraud. Our Privacy Policy explains how we use your personal information, retention periods and your rights in relation to your data. By using the Platform you consent to the collection and processing described in that policy.

18. Limitation of Liability

Postcode Lottery Casino operates the Platform with reasonable skill and care but cannot guarantee uninterrupted service or that every action will be free from error. To the extent permitted by law, Postcode Lottery Casino’s liability for loss or damage arising from use of the Platform is limited. We will not be liable for indirect, special or consequential losses except where prohibited by applicable law.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be legally excluded.

19. Changes to These Terms

Postcode Lottery Casino may update these Terms from time to time. Material changes will be communicated by email or platform notice with reasonable notice. Continued use of the Platform after notification constitutes acceptance of the updated Terms. If you do not accept a change you should stop using the Platform and close your account.

20. Complaints and Contacting Support

For support, KYC queries, deposits/withdrawal queries, responsible gambling assistance or complaints contact:
Phone: 0808 109 8765
Postal: Postcode Lottery Casino Customer Services, 28 Charlotte Square, Edinburgh, EH2 4ET, UK

We aim to respond to live chat within a few minutes during support hours and to emails within 4–24 hours. Formal complaints will be handled through our published complaints process; unresolved issues can be escalated to the UK Gambling Commission or an independent adjudicator as appropriate.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales and, where applicable, Scottish law for matters relating to operations based in Scotland. Where required by law, you and Postcode Lottery Casino submit to the non-exclusive jurisdiction of the courts of Great Britain.

22. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. No delay or failure by Postcode Lottery Casino to exercise any right shall operate as a waiver.
Third-party rights: these Terms do not create any rights for third parties except where expressly stated.

23. Key Operational Reminders

Ticket price per subscription is £12.50; up to 5 tickets per account.
KYC is required and verification times are normally within 24 business hours; account activation typically 2–4 hours after verification.
Welcome bonus credit of £25 is applied after first successful payment and verification and expires after 90 days.
Deposits accepted: debit cards, credit cards, bank transfer, PayPal, Apple/Google Pay. Minimum deposit £12.50.
Withdrawals: minimum £20; larger payouts subject to extended AML and verification checks. Typical payout timelines vary by prize amount.
Responsible gambling features including deposit limits, time-outs, self-exclusion and GAMSTOP integration are available and encouraged.

By using Postcode Lottery Casino you confirm that you understand these Terms and accept the responsibilities, restrictions and procedures set out herein. If you have questions about any part of these Terms contact our support team before registering or placing any subscription.